Prime Longevity

Prime Longevity

Delete your account and data

Prime Longevity, by Evolvee ApS

Last updated: 31 October 2026

You can delete your Prime Longevity account and its data at any time, in the app or by email.

In the app (at once)

  1. Open Prime Longevity.
  2. Go to You > Settings > Privacy and tap Delete everything (Settings > Account > Delete account and data opens the same screen).
  3. Read what is deleted and what is not, tap Continue to delete, then Delete everything to confirm.

This deletes your account and all its data on our servers first, then everything stored in the app on your phone. If the server cannot be reached, nothing is deleted and the app offers to try again, or to delete on the phone only: then your account and its backup are deleted the next time the app reaches our server. If this phone is signed out of an account with an email, the app asks you to sign in with a one-time code first, so that account is deleted too.

By email (if you no longer have the app)

Write to support@primelongevity.app from the email address linked to your account, with the subject "Delete my account". If your account has no email, include the account code shown in the app under Settings > Membership (or Settings > Privacy), if you have it. We delete the account within one month and confirm by email.

An account without an email that you can no longer reach is deleted by itself after 6 months without activity.

What is deleted

  • Your account (account id, email address, sign-in sessions with their IP addresses)
  • Your cloud backup: profile and quiz answers (the pregnancy answer included), first name, settings, streak, routines, check-ins, products and their ingredient readings, weekly notes and scan numbers
  • Your membership status on our servers, your free comparison record and your AI usage counters
  • The link between your account and Vector ONE orders, and your customer record at our purchase processor, RevenueCat
  • In the app: everything on your phone, your photos included

What is kept, and for how long

  • AI requests at Anthropic, our AI provider: a request you made may be kept by Anthropic for up to 30 days to check for misuse (longer if it was flagged), then deleted by Anthropic.
  • Vector ONE orders you claimed: the order record (order id, number of jars, dates, no email) is kept for 30 days without any link to you, then deleted. Its months end with the account and cannot be claimed again.
  • Technical logs of our hosting provider: until they expire.
  • Purchase records that Apple, Google or RevenueCat must keep by law, under their own terms.
  • Emails you sent us: for a limited period after the case is closed.

Your membership is not cancelled by deleting the account

A membership bought in the App Store or Google Play keeps renewing until you cancel it in the store:

  • iPhone: Settings > your name > Subscriptions > Prime Longevity membership > Cancel Subscription
  • Android: Google Play > your profile > Payments and subscriptions > Subscriptions > Prime Longevity membership > Cancel subscription

Cancel first, then delete. If you come back later, Restore purchases brings an active membership to your new account.

Delete some data without deleting the account

  • Turn off Cloud backup in Settings > Privacy: the copy in your account is deleted.
  • Turn off any AI feature in Settings > Privacy: nothing more is sent.
  • Delete single photos, products or routines in the app.

More about your data: primelongevity.app/privacy.